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SUPPORT & FAQ

Welcome to the support section! Here you will find manuals and instruction videos, answers to frequently asked questions and if you would like to contact us you will find a contact form at the bottom of the page!

TRUE PLUS - SUPPORT PAGE

TRUE GO SLIM - SUPPORT PAGE

TRUE GO - SUPPORT PAGE

TRUE GAMING - SUPPORT PAGE

TRUE MUTE - SUPPORT PAGE

CORDED & BT - SUPPORT PAGE

FAQ

Yes you can. See instructions under your specific true wireless model above.

Make sure the earbuds are fully charged. Do this by charging the charging case with the earbuds in until the lights on the charging case are lit. Open the charging case, take out the earbuds. The earbuds will automatically power on and pair with each other. When blue and red lights on either earbud flashes alternately, the earbuds are ready to pair with your device. Turn on the Bluetooth function on your device and select your new Defunc product  in the list to pair earbuds with the device.

• Make sure the earbuds are turned on

• Make sure Bluetooth is turned on your device

• Make sure that the earbuds are not connected to another device

• Make sure the earbuds have battery life

If you have checked all these steps, please take a look at the manual of your specific true wireless model above.

Interference is one of the biggest challenges for any wireless technology in providing reliable data communication. Since wireless technologies like Bluetooth® devices share a transmission medium, it’s possible for a data packet that is being transmitted to be corrupted or lost if it collides with another packet being transmitted at the exact same time and on the same frequency channel.

This means that your earbuds can without apparent reason disconnect from your device. If this happens, and if your earbuds and device doesn't reconnect automatically, create a new Bluetooth connection between the earbuds and your device by placing the earbuds in the charging case and close the cap. Then, open the cap and pick out the earbuds again.

Click on your model above, every TRUE model has their own section! If you still did not find the answer feel free to contact us using the form below!

CONTACT FORM