TRUE BASIC - SUPPORT PAGE
Defunc TRUE BASIC F.A.Q
1. Make sure the earbuds are fully charged. Do this by charging the earbuds in the charging case until all 4 lights on the charging case are lit.
2. Open the charging case and pick out the earbuds. The earbuds will automatically power on and pair with each other. When blue/red lights flash alternately, the earbuds are ready to pair with your device.
3. Turn on the Bluetooth function on your device. Select Defunc TRUE BASICin the Bluetooth list to pair the earbuds with the device.
• The earbud lights turn off when the earbuds are paired.
• The earbuds will automatically pair with a previously connected device when powered on again
Turn the earbuds on by doing any of these two:
1. Open the charging case and pick out the earbuds. The earbuds will now power on automatically.
2. Put the earbuds in your ears. Press the touch control area on both earbuds for about 3 seconds until you hear the starting sound.
There are two ways to turn the earbuds off and one way they auto-power off:
1. Put the earbuds back in the charging case and close the cap.
2. Press either earbud for 5 seconds until you hear the off sound or see red lights flash 3 times.
3. Auto-power off will be activated after 5-6 minutes without a connected device.
When you power them on for the first time they will auto-pair. You will hear "earbuds paired" when this is done. This takes about one to two seconds after turning them on.
1. Take the earbuds out of the charging case or press the touch control area on both earbuds for about 3 seconds until you hear the starting sound. Either course of action turns the earbuds on.
2. Go to the Bluetooth settings on your device and make sure Bluetooth is turned on.
3. In the list of available devices, choose Defunc TRUE BASICand accept to pair.
The touch control is your remote control with which you for instance play music and answer calls without having to take your device out of your pocket or bag. The touch control is located on the earbuds.
Power on: Open the cap of the charging case and take out the earbuds for auto-power on. If the earbuds are turned off and not in the charging case, press the touch control on both left and right earbuds for 3 seconds to power on.
Power off: Put the earbuds back in the charging case and close the lid or touch either the right or left earbuds for 5 seconds. Auto-power off will be activated after 5 minutes in paired mode without connected device.
Play/pause: While listening to music, double-click the touch area of any earbud to play and pause the music.
Next: Press the right earbud for 2 seconds.Previous track: Press the left earbud for 2 seconds.
Volume increase: Click once on the right earbud. Wait 1 second between each touch if you want to increase the volume.
Volume decrease: Click once on the left earbud. Wait 1 second between each touch if you want to decrease the volume.
Answer/end phone call: Double-click either the left or right earbud to answer or end the phone call.
Reject call: Press either the left or right earbuds for 2 seconds to reject the call.
Voice assistant: Triple-click on either earbud to activate the voice assistant on your device.
Put the earbuds in the charging case and close the cap. Make sure that the charging case has battery life.
Plug the USB-C charging cable with the USB-C port on the charging case and plug the other end of the cable into a power source. Charging case and earbuds can be charged simultaneously.
Charging case battery status: A flashing light means that the earbuds are being charged. Each light on the charging case equals 25% battery life of the charging case. When each 25% is reached, the corresponding light becomes stable, and the next starts flashing. When charged to 100%, all lights are lit.Earbuds battery status:How much battery life there is in the earbuds can be seen on devices like a smartphone. Check the top bar of your phone for a battery icon that appears when you connect your earbuds with it.
1. Make sure the earbud has battery life. If not, place the earbud in the charging case to charge it.
2. Create a new Bluetooth connection between the earbuds and the earbuds and your device by placing the earbuds in the charging case and close the cap. Then, open the cap and pick out the earbuds again.
1. Turn off the Bluetooth function on close-by devices to avoid accidental pairing.
2. Take out the earbuds from the charging case. Turn off the earbuds by pressing each earbud for 5 seconds.
3. Turn on the earbuds by pressing each earbud for 3 seconds.
4. Hold the earbuds close to each other.5. Pairing is successful whenyou hear "earbuds paired".6. Turn on the Bluetooth function on the device you want to pair your earbuds with and choose Defunc TRUE BASIC in the list of available devices
No. They can only be connected to one device at a time only.
Yes you can!
Go to the Bluetooth settings on your device and look for a text or graphic that reads "disconnect pairing" or similar. Tap on that text/graphic to unpair.
This can be due to a few different reasons. Please make sure...
• ...the earbuds are turned on.
• ...Bluetooth is turned on on your device.
• ...that the earbuds aren't connected to another device.
• ...the earbuds have battery life.
From the Bluetooth SIG website: "Interference is one of the biggest challenges for any wireless technology in providing reliable data communication. Since wireless technologies like Bluetooth®, Wi-Fi, and 802.15.4 devices share a transmission medium, it's possible for a data packet that is being transmitted to be corrupted or lost if it collides with another packet being transmitted at the exact same time and on the same frequency channel."This means that your earbuds can without apparent reason disconnect from your device. If this happens, and if your earbuds and device doesn't reconnect automatically, establisha new Bluetooth connection between the earbuds and your device by placing the earbuds in the charging case and close the cap. Then, open the cap and pick out the earbuds again.Remember that when the 10 meter Bluetooth range is measured, it's measured between two points without any objects in the way blocking the signal. This means that even though you have your device in your back pocket, the connection might not be 100 percent. If you experience a bad connection, please make sure that as little objects as possible are in the way between your earbuds and your device, for example clothes and accessories in your bag.
You have 14 days right under Swedish distance selling law to return your item. You mustcontact customer service at firstname.lastname@example.org returning your item. You have the right to examine the goods you have purchased, but to cancel the purchase your item must be in so-called essentially unchanged condition. Due to hygienic reasons your item cannot be used or tested. It is unfortunately not possible to return in-ear earbuds once the sealed package has been opened due to personal hygiene reasons.
If you receive your goods and discover that it does not match the one you ordered, if it is damaged, or have other defects, please contact customer service within 14 days after you received your item. Have your order confirmation on hand to facilitate customer service. Customer service will send you a claim formin where you specify what your claim is about. You will get the address where to return the item and as soon as we receive the item and approve the condition, we will send you a new product or refund your money. You will have to pay for the return shipment cost.
TRUE BASIC MANUAL
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