What personal information do we collect from customers visiting our site?
We may collect email adresses from when the user browses or uses particular site features like signs up for our newsletter, and/or responds to a customer experience survey or support correspondence for the following purposes:
- To improve the customer experience by creating a more personalised shopping environment that provides the type of products and offerings in which the customer is most interested in.
- To continually improve our site to better serve the user.
- To promote contests, surveys, or other marketing purposes with periodic emails.
- To allow us to quickly process customer transactions and to provide the most effective means of responding to customer support needs.
- To carry out general statistics information on site visitors and understand how our customers use the services and products offered by our site.
How do we protect customer information?
We are committed to protecting customer privacy and as such, we do not sell, trade, or loan personal information collected to other parties. By using our site, the user consents to the collection and use of the information provided to “Defunc” and its affiliates. Furthermore, customers browsing and interacting on any other website, including websites which have a link to our site, is subject to that website’s own terms and policies.
Opt-out options for customers
The customer always has the right to opt-out/unsubscribe from receiving our emails. This can be done by choosing the unsubscribe link in these emails, or by emailing us at firstname.lastname@example.org of this request, and we will promptly remove the user from all correspondences.
Third party disclosure
At our discretion we may share customer information with third parties to perform services on the customer(s) behalf, and that the user obtains consent for such sharing where legally required.
In accordance with Swedish Law per the Electronic Communications Act, enacted on 25 July 2003, all site visitors to a website with cookies should be informed about the website containing cookies, what these cookies are used for, and how cookies can be avoided.
Terms of sale
You have 14 days right under Swedish distance selling law to return your item. You must contact customer service before returning your item. You have the right to examine the goods you have purchased. But to cancel the purchase your item must be in the so-called essentially unchanged condition. Due to hygienic reasons your item cannot be used or tested. It is unfortunately NOT possible to return in-ear headphones once the sealed package has been opened due to personal hygiene reasons.
If you receive your goods and discover that it does not match the one you ordered, if it is damaged, or have other defects, please contact customer support directly, but within 14 days after you received your item. Please describe what is wrong with the product. Have your order confirmation on hand to facilitate customer support. You will agree with customer support about what you want: Refund or new product. If you choose a refund, we will transfer your money within 30 days. If you have made the purchase with cash on delivery, we will also pay that fee. You will get the address where to return the item and as soon as we receive the item and approve the condition, we will send you a new product or refund your money. You will have to pay for the return shipment cost.
Customers living in a EU do not have to pay import or customs fees. The EU is a customs union, meaning that no duties are collected among the member countries. For customers living in a non-EU country; Yes, you may be charged import or customs fees, depending on the laws of the country.
Any customs or import duties are charged once the package reaches the destination country. Additional charges for customs clearance would have to be borne by the recipient; we have no control over these charges and cannot predict what they might be. Since customs policies vary widely from country to country, it is recommended that you investigate the relevant local laws in your country.
If you are a customer living in a non-EU country; When placing an order in our webshop, you will not be charged for VAT. Once the package reaches your destination country, you might have to pay for additional import duties, customs clearance and VAT. Since customs policies vary widely from country to country, we cannot predict what the additional charges might be. Contact your local customs office for further information.
Defunc sends all products by standard mail or Courier within Sweden. Delivery time in Sweden is 2-5 days. The estimated time of delivery to Europe is 4-8 business days and outside Europe, 7-15 business days with Courier.
We deliver our Defunc products from Stockholm, Sweden with national postal service. Delays due to the prevailing COVID-19 pandemic might occur.
Methods of payment
You can pay with Mastercard or VISA through Paypal, Ecster or bank account. We also offer Klarna as a payment solution within Europe.
Cancelling an order
We strive to deliver your order to your door step as quickly as possible, so there is only a very small window to mend a blunder. But of course If it has not yet been sent out, we will do everything we possibly can to cancel or change your order. Please contact our customer support with the following information:
• Your order number
• Why you wish to cancel it.