Your order status
After you have placed an order, you will receive an order confirmation from us. When your order has been sent, you will receive a delivery confirmation. If you do not see the email in your inbox, be sure to check your spam folder as well. Contact the “Get Support” section if you need further assistance.
Cancelling an order
We strive to deliver your order to you as quickly as possible, so there is only a very small window to mend a blunder during weekdays European (CET) office hours. But of course, if it has not yet been sent out, we will do everything we possibly can to cancel or change your order. Please contact our customer support with the following information:
• Your order number.
• Why you wish to cancel it.
Customers living in EU do not have to pay import or customs fees. The EU is a customs union, meaning that no duties are collected among the member countries. For customers living in a non-EU country; Yes, you may be charged import or customs fees, depending on the laws of the country.
Any customs or import duties are charged once the package reaches the destination country. Additional charges for customs clearance would have to be borne by the recipient; we have no control over these charges and cannot predict what they might be. Since customs policies vary widely from country to country, it is recommended that you investigate the relevant local laws in your country.
If you are a customer living in a non-EU country; When placing an order in our webshop, you will not be charged for VAT. Once the package reaches your destination country, you might have to pay for additional import duties, customs clearance and VAT. Since customs policies vary widely from country to country, we cannot predict what the additional charges might be. Contact your local customs office for further information.
Our delivery times are estimated at approximately:
Within Scandinavia: 5-7 working days
In Europe: 7-10 working days
Outside Europe: 10-15 working days
We deliver our Defunc products from Stockholm, Sweden with national postal service.
Methods of payment
You can pay with Mastercard, VISA and America Express. We also offer Klarna as a payment solution in the countries where they are operational.